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First Line IT Customer Support Apprentice

 

This company has a fantastic opportunity for an IT Apprentice to join their rapidly expanding company to become an essential part of their ever-growing specialist IT Support team.

 

The ideal candidate would be more customer service focused with an interest in IT and potential progression within the industry.

 

The Role/Duties

  • Taking calls and logging IT support tickets
  • Dealing with basic technical issues regarding hardware, software and networking.
  • Speaking to staff/clients on the telephone and providing a good level of support
  • Sending emails following up on technical issues
  • Installing and upgrading operating systems and other software
  • Escalating issues to second line support when out of scope.

 

Ideal candidate

  • A good, confident telephone manner.
  • Must be able to multi task in a busy office environment.
  • Excellent attention to detail is essential.
  • An interest in IT or willingness to learn basic IT technical skills

 

Candidates without experience will be considered providing that they are enthusiastic and are able to show that they can develop the skills that are required. Good customer service skills and flexibility are an absolute must.

 

Quick View

 

Overview

 
This company has a fantastic opportunity for an Customer Support Apprentice to join their rapidly expanding company to become an essential part of their ever-growing specialist IT Support team
 

Location

 
HU6 7TQ
 

Framework

 
Customer Service
 

Reference Number

 
984