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Admin/Customer Service Apprentice

 

A doctors surgery in Grimsby has a vacancy for an Admin/Customer Service Apprentice. This role is ideal for someone who is confident, friendly and is professional

 

The role will include:

  • Making appointments
  • Answering telephone calls
  • Dealing with general queries
  • Giving out results
  • Handling incoming mail
  • Greeting and directing patients
  • Responding to the needs of both Doctors and Nurses during surgery
  • Health & Safety awareness (including handling samples)
  • Inputting and extracting information from the practice computer system
  • General housekeeping e.g. keeping the waiting areas and reception tidy
  • Preparing the consulting rooms prior to surgery
  • Scanning letters in patients records on a daily basis and adding the appropriate read codes.
  • Completing and sending referral letters and preformats
  • Actioning SystmOne tasks on a daily basis
  • Generating repeat prescriptions

 

The ideal apprentice will be/have:

  • Friendly and approachable
  • Computer skills
  • Good face to face and telephone communication skills
  • Flexibility
  • Team player
  • Ability to deal with violent and aggressive patients
  • Ability to prioritise work load
  • Ability to work under pressure

 

Quick View

 

Overview

 
A doctors surgery in Grimsby has a vacancy for an Admin/Customer Service Apprentice. This role is ideal for someone who is confident, friendly and is professional
 

Location

 
DN31 3AE
 

Framework

 
Business Administration/Customer Service
 

Reference Number

 
1372