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Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

 

In the hospitality sector, staff are often the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression. This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene. You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

 

Downloadable Content

Course PDF

 

Key Information

Cost

Fully Funded*

Awarding Body

NCFE

Duration

6 Weeks

Delivery

Online

Paper-based

*subject to eligibility

You must live in England and be over 19 years old to be eligible.

Fill out the online enrolment form for access to the induction process.