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Level 2 Certificate in Customer Service

 

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

 

Downloadable Content

Course PDF

 

Key Information

Cost

Fully Funded*

Awarding Body

NCFE

Duration

6 Weeks

Delivery

Online

Paper-based

*subject to eligibility

You must live in England and be over 19 years old to be eligible.

Fill out the online enrolment form for access to the induction process.