IT Support Apprentice
This Grimsby based company is looking for IT Support Apprentice. Full training and support will be provided within the role:
Duties will include, but not limited to:
- Recording of all incidents/requests on the database and responding to these within agreed timescales
- Correct prioritisation and categorisation of Incidents and Requests
- Application of incident and problem matching to restore service quickly by applying known error workarounds.
- Aid in diagnosing the cause of the incident through a structured process of investigation
- Provide full incident closure details including root cause analysis
- Assume ownership of assigned incidents providing clear communication and notification
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