Customer Service Apprenticeship


This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all types of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry - so it’s a very good way to move forward, even if you’re still undecided about future career.

This Apprenticeship could to lead to such jobs as:

  • Customer Service Advisor
  • Telesales
  • Sales
  • Customer Service Manager
  • Customer Relations Co-Ordinator
  • Sales Manager

If you are interested in being considered for our Customer Service Apprenticeship vacancies in Hull, Grimsby or Scunthorpe please register your interest.

Download the Level 2 Customer Service Practitioner handbook.

Download the Level 3 Customer Service Specialist handbook.